Returns / Cancellations

If you are not happy with your new product, whether that be because the product is faulty, damaged or just not really what you wanted, we will try our best to get it sorted for you. Please read our returns and cancellations policy below to learn more:

• Returning or Replacing a Faulty Product

  If your product is faulty and does not work as specified or even at all, you have 30 days to return the product back to us so contact our store and our staff will endeavour to assist you with replacing your faulty product or assist you with receiving a full refund.

• What if my appliance arrives damaged?

  If your appliance arrives damaged you must contact us immediately and a member of our team will be able to assist you with the next step to resolve your issue.

• What if I change my mind?

  For online Purchases

  If you have purchased online, your statutory rights give you a 14 day 'cooling off' period once the product has been delivered. A full refund will only will only be issued once the un-used & un-installed product, in the packaging supplied with the item, is returned to us and inspected. You will not be reimbursed for delivery or installation charged due to cancellation of your order.

  For In-store Purchases

  If you have purchased your appliance in store, you will need to contact the store you purchased the item from for the store policy on returning your item.