Terms & Conditions

The following set of Terms and Conditions apply to all orders which are processed by Empire Kitchens & Appliances, whether online or by any other form of contact will form part of the contract between us. Please read these carefully and keep a copy of these should you need them for future reference. Your use of our website is an indication of your acceptance of these Terms and Conditions, in the event of any queries, please contact us.

Pricing

All of the prices shown on this website are inclusive of VAT. In the event of a product or service being listed at a price in error, we will not process the order and will instead contact you as soon as possible with the correct cost and offer you the option to proceed with the order with the updated price. Orders of such nature will only be processed upon your authorisation.

Delivery Info

During the checkout process you will be asked to select a delivery date that is available and is convenient to you as part of our promise of delivering great customer service. While in the majority of instances our delivery dates and times are accurate, please note that these are not guaranteed and we will not be held responsible for any losses or consequences as a result.

Prices that we quote that the time are subject to stock availability. Upon receipt of the goods, it is your responsibility to check the goods for shortages or damage and to make a note of these as to make ourselves aware of such issues.

If the delivery that you have requested is not competed on the agreed date/time as a result of nobody being available at the delivery address, you may be liable for a secondary delivery charge. If appliance installation services are selected at checkout, please note that this is for domestic use only and is for existing connection points only.

Please do not store goods, frozen or otherwise, inside any refrigeration product on the same day of delivery. These units will require a period of time to allow the gas to "settle" inside of them. We always recommend that 24 hours is left between the placing of the product (in an upright stationary position) and the switching on of said appliance. Please note Empire Kitchens & Appliances will not be held responsible for any damage/loss that is incurred as a result of not following these instructions.

Products/Goods

Product images, descriptions and specifications are shown as a guidance only, please note actual colours of appliances may vary slightly to those that are displayed. Some products will also require setting up or assembly before they can be used. For further information specific to your appliance, please speak to a member of the sales team on 01543 502536.

Payment

Payment for appliances and any corresponding services will be taken at the time that your order is placed with us. No contract is created with Empire Kitchens & Appliances until we have accepted your order and confirm as such. A minimum of 10% of your total order value will be taken at the time the order is placed. We accept payment from most major credit/debit cards and cash. Full payment of the outstanding balance must be paid within 30 days, otherwise the item(s) will be returned to stock and you will be charged a 10% cancellation fee. You will not recieve your good(s) until full payment is made. Should you run into a problem processing a payment online please contact us for support.

Guarantee/Warranty

All brand new appliances that we sell are sold with a Manufacturers' warranty with their own corresponding warranty length unless stated by us at the time. The warranty length for your product(s) is soley provided by the manufacturer, and is not provided by us as a supplier unless stated by us at point of purchase. Should you run into a problem during the Guarantee period please get in contact with the manufacturer(s) directly, or alternatively please contact ourselves for advice on how to proceed.

Please note that goods and products sold are for DOMESTIC use only.

Complaints

At Empire Kitchens & Appliances, we strive to offer you both an amazing service while at fantastic prices and we are confident that your expectations will be met or exceeded in this regard. We do accept however, that sometimes unforeseen things can go wrong and everything does not always go to plan. In these instances, if you feel like you need to make us aware of these, would ask you to either report these to us using either the number or email address listed below:

Telephone: 01543 502536

Email: sales@empireappliances.co.uk

Faulty Products

As mentioned above all products that you purchase will come with a manufacturers' warranty unless stated by us at the time of purchasing. If your product has a fault during this initial warranty period your first contact should be with the manufacturers to arrange for an engineer to look at the product. Should you run into any issues with this product you can call us and we shall aid you in reporting the issue to the manufacturers.

Other

Empire Kitchens & Appliances’s liability is limited to the maximum sum paid for the appliance only, we are not liable for any consequential losses such as disconnection/reconnection fees, damages or loss to persons or property, food clothing etc. howsoever caused.

If you require us to enter your property you agree you have adequate insurance for us to do so and no claim against Empire Kitchens & Appliances will ever be made in respect to accidental damage to your property.

In the event that we cannot resolve any problem you/we have, we may require you to return any product purchased to us at your expense undamaged. Unless covered onsite by a manufacturer, if you purchased and collected a product instore, you would be expected to return said item to us should it need repairing.

These terms and conditions are subject to change without notice and do not affect your statutory rights.